Terms of service

wilks.digital is owned and managed entirely by Mark Wilks operating as sole trader.

1. Project Delivery

a. A start date for the work will be agreed together after the booking process has been completed.

b. If there is a delay of three months before work can begin, wilks.digital will notify the client prior to booking.

c. If the client needs to delay the work beyond three months, they should inform hello@wilks.digital and it may be necessary to re-quote for the work.

d. The client can expect a clear estimation of the duration of time to complete the project.

e. The client is expected to engage with the project to ensure it’s timely completion. Projects lasting more than 6 months, without prior agreement, may incur additional costs.

f. Upon completion and where necessary, the work will be sent to the client using We Transfer.

2. Payment

a. Payment for videography and website projects are made up of two parts; a non-refundable booking fee (25%) and the balance of the payment.

b. Payment for graphic designs and consultancy is due on completion of the project.

c. Payment schedules for photography projects will be variable depending on the size of the project. Larger projects will expect a 25% non-refundable booking fee.

d. The non-refundable booking fee is payable immediately to secure the booking and the client should expect an invoice with these terms where applicable.

e. Payment can be made by bank transfer to:

Mark Wilks

Sort Code: 04-00-03

Account Number 63579828

f. Please use the client’s name as the reference.

g. Where a project takes longer than 3 months to complete, the client can expect to receive a mid-point invoice that reflects the work already completed.

h. A final invoice will be sent on completion of the work.

i. Payment will be expected by the due date set on the invoice.

j. Cash payments are not accepted.

3. Project Expectations

a. Videography: The locations and number of days filming will be agreed as part of the original quote. Additional filming requests will require a further quote. The video will be available to the client to view upon completion. This should be checked prior to final payment. Names and factual information specific to your own business should be checked for accuracy and can be altered if found to be incorrect. wilks.digital cannot accept liability for inaccuracies of this information. A single edit may be permitted if deemed reasonable. A large edit may incur additional charges, where this differs from the original brief. This is at the discretion of wilks.digital. The video will be available to the client for use as outlined in the Rights and Usage section (5).

b. Graphic Design: wilks.digital cannot accept liability for inaccuracies of information contained with the image. A single edit can be permitted if deemed reasonable, but a large edit may incur additional charges where this differs from the original brief. This is at the discretion of wilks.digital. The image will be available to the client to use as outlined in the Rights and Usage section (5).

c. Photography: A single edit can be permitted if deemed reasonable. A large edit may incur additional charges, where this differs from the original brief. This is at the discretion of wilks.digital. An agreed number of files will be available to the client for use as outlined in the Rights and Usage section (5).

d. Websites: The client is expected to supply the content in a timely manner following the initial consultation. The website will be made available to the client to check prior to a launch. The client can expect to know how handover will be completed, including when and how responsibility is handed back to the client. wilks.digital cannot accept legal responsibility for the website. The privacy policy and it’s practicalities remain the responsibility of the website owner.

e. Consultancy: A pre-consultation questionnaire will be completed by the client prior to the session agreed. Additional consultation meetings beyond the agreed quote may incur further costs. wilks.digital offers advice and guidance, but the decisions and actions taken by the client remain the full responsibility of the client.

4. Content

a. wilks.digital is hired on the basis of previous work, which can be viewed online (www.wilks.digital).

b. wilks.digital will exercise all due care and expertise to meet the client's stated requirements, but can not be held liable if any product does not meet the client's expectation in composition or content.

5. Rights and Usage

a. As the creator of the photographs, videos or graphic design, wilks.digital owns the copyright to all content taken or created during the contracted period. 

b. wilks.digital gives permission for the client to use the photographs, videos or graphic design provided for the client’s commercial usage. Any other use of the content (e.g. selling on to other parties) must be requested from the copyright holder (wilks.digital) and additional charges may apply. 

c. wilks.digital gives permission for the client and/or their designers to apply edits, in line with their commercial and branding requirements.

d. The client hereby releases wilks.digital from all liability and claims in connection with the photographs, videos or graphic design.

e. wilks.digital has a legitimate interest in using content related to your booking and may use these in the following ways :

• on social media for promotion & advertising purposes

• on the website for promotion & advertising purposes

• for marketing materials (business stationery, flyers, business cards etc) 

• for publications such as blogs and magazines.

f. You may request that the content taken in the contracted period is not used in the ways outlined above. Further, you will, at any point in time, be able to request the removal from the website and social media.

6. Limitation of Liability

a. wilks.digital will use all reasonable skill and care in supplying the services and goods. 

b. In respect of services and goods supplied to the client electronically, wilks.digital shall have no liability arising out of:

• the colour precision of electronic digital images downloaded or reproduced from digital files.

• distortion, degradation, partial or total loss of electronic digital data images from digital files provided by wilks.digital.

• degeneration of stored electronic digital data image quality, partial loss of stored electronic digital data images stored on digital files.

• electronic computer viruses introduced to the client's hardware, software, or other user interfaces by digital files provided by wilks.digital; the client shall be responsible for ensuring no computer virus is transmitted to any computer, hardware, software, website, network or other user interface and wilks.digital shall have no liability whatsoever.

7. Cancellation

a. wilks.digital agrees all reasonable skill and care will be given to providing a high standard of services.

b. In the unlikely event that Mark Wilks is injured or becomes ill and a delay to work is expected, the client can expect to receive an update on the timeline for their project.

c. In the unlikely event that Mark Wilks is injured or becomes ill and cannot fulfil the agreement due to reasons beyond their control, responsibility and liability is limited to the return of all payments received for the agreement.

d. In the unlikely event that a catastrophic mechanical failure should occur to equipment or transport and they are unable to provide the client with the agreed upon services and/or products, liability shall be limited to a full refund of all monies paid. In such a situation, if partial services and products can be supplied, then the refund will be in proportion to what is supplied.

e. If the client has an unavoidable need to cancel the agreement at any point, all endeavours must be made to inform wilks.digital immediately. The non-refundable booking fee will not be returned.

8. Punctuality

a. The client must be punctual for agreed meetings and ready to start the project at the agreed time. If the client is late, they will lose that time from their allocated session time.

b. The client is responsible for the punctuality of others involved in the project.

c. No refunds will be given if the client is late or misses their allocated time and a further quote will be needed if additional time is required to complete the project.

9. Privacy

a. Your name, business name, phone number and email will be stored securely.

b. Photographs, audio, video and original footage will be stored by wilks.digital for 12 months. After this time it will be deleted from hard drives.

c. For more information about how your data is stored and used, please view the privacy policy, which is available at www.wilks.digital/privacy

10. Additional

a. For event photography or videography, a day rate is a maximum of 8 hours. Additional hours may be available upon request at additional cost and by prior arrangement.

b. Travel outside the north west of England will incur costs which the client can expect to be aware of at the time of the quote, prior to the agreement of services.

v1.1 July 2025